Information for Tenants

At BEAMS Property, our role is to make sure your home is safe, well maintained, and managed fairly for everyone involved.

This page explains how to report issues, what to expect, and how we deal with repairs so problems are resolved as quickly and smoothly as possible.

We operate to clear professional standards and legal requirements.

• BEAMS Property is a member of UKALA 
• We hold Professional Indemnity Insurance
• All tenant deposits are protected within a government-approved Tenancy Deposit Scheme

You can be confident your tenancy is managed correctly and compliantly.

Please contact our office at least 72 hours in advance if you need to collect or return property keys.

This allows us to ensure the correct arrangements are in place and avoids delays.

All maintenance issues must be reported using the buttons below.
This ensures your request is logged correctly and dealt with by the appropriate contractor.

Please do not report maintenance issues by social media or personal messages.

Many common issues can be resolved quickly with a few simple checks.

Before submitting a maintenance request, please check:

• The fuse box or trip switches
• Boiler pressure and thermostat settings
• Whether radiators need bleeding
• Whether taps or appliances have been turned off or reset

Reporting issues promptly helps prevent further damage, but unnecessary call-outs may be chargeable.

Emergency issues are those that pose an immediate risk to health, safety, or the property.

These include:

• No heating during cold weather 
• No hot water
• Major water leaks
• Complete power failure

These issues are prioritised and responded to as quickly as possible, subject to contractor availability.

Please note: using the emergency service for non-urgent issues may delay genuine emergencies.

If an emergency occurs outside of office hours, please use the URGENT button below to contact our out-of-hours service.

This service is for genuine emergencies only.

If you suspect a gas leak:

• Leave the property immediately 
• Call National Grid on 0800 111 999

Do not contact BEAMS Property before calling National Grid.

To resolve issues efficiently, tenants must:

• Allow reasonable access for contractors 
• Keep appointments where possible
• Report issues as soon as they arise

Failure to provide access may delay repairs.

Normal wear and tear is expected in any home.
Damage caused by misuse, neglect, or accidents may be chargeable to the tenant.

If you’re unsure, report the issue and we’ll assess it fairly.